Place orders online or for churches and distributors, email us at officeadmin@founders.org. If you are having an issue placing your order, please email us or call us at 888.525.1689 during normal business hours.

Our return & refund policy can be found here.

We accept Visa, MasterCard, American Express, and Discover. You can use your credit card when checking out online.

Yes! We offer a 50% off of retail discount to churches on items published by Founders Press. Please contact us at officeadmin@founders.org to submit your order.

To change or cancel an order that has not yet shipped, call (888) 525-1689 from 9:00 a.m. to 5:00 p.m. Eastern Time. If it is outside of business hours, please email us at officeadmin@founders.org. Be sure to mention that you ordered from the website and have your order number ready. Because we try to ship items as soon as possible after ordering, you should contact us as soon as you know you want to change or cancel your order. Once an order has been shipped, it cannot be canceled.

All orders $60 and greater that are being shipped in the United States of America are eligible for free shipping.

We are happy to provide local pickup! Once your order is ready for pickup, we will send you an email with instructions for pickup. You can pickup your order Monday through Thursday, 10:00 a.m. to 3:00 p.m., or Friday, 10:00 a.m. to 12:00 p.m.

Ordinarily, all orders will be fulfilled within 2–3 business days. If you have purchased books and certain merchandise items (t-shirts, hats, hoodies) then you will receive two separate shipments.

Orders that contain pre-order books will not ship until all items have arrived!

If you are ordering from outside the United States, you are welcome to order from FoundersPress.org.
Shipping to countries outside of North America can be expensive; we encourage you to look closely at our shipping rates. In the event we cannot fulfill your order, we will let you know and cancel your order. Founders is not responsible for any additional import taxes or customs fees that your order may accumulate in transit.

You can also check on Amazon.com for better shipping rates on some products. We also
have international distributors listed here.

The shipping rate for international orders is calculated based on the weight of the item(s) in the order. You may choose from the options available. Orders are shipped via the US Postal Service or courier, and prices quoted are in US dollars

To update your account, you must first sign in and then visit the account page to update your information, including your email address, password, mailing address, and billing information.

Your password can be reset here.

None of our resources will contain any drawings or illustrations that attempt to provide a likeness of our Triune God.

Yes, the corresponding format will work on virtually all e-reading devices currently available.

For mobile/tablet devices, access your account via your mobile browser, select the appropriate file format from the bookshelf to download the file to your device, and then open the file with your preferred e-reading app.

For Kindle eInk Devices, download the file from your Virtual Bookshelf onto your computer. Plug your device into your computer, a drive folder will appear on your desktop. Drag the ebook file into the “Documents” folder of your device. You can also add an ebook to your Kindle eInk device by emailing it to your Kindle email address (see instructions here).

Yes. There are many desktop e-reading apps that will allow you to read ebooks on your computer.

When you purchase an audiobook via press.founders.org, your order confirmation email will include a link to your Founders Press Account, where you can download your digital audio files.

Audiobooks purchased directly via press.founders.org are available in .M4B format.

There are several free and paid apps for iOS and Android devices available for playing DRM-free audiobooks, including:

• BookPlayer (iOS)
• Bound (iOS)
• Voice Audiobook Player (Android)
• Listen Audiobook Player (Android)

No, it is not currently possible to import our audiobooks directly into Audible. But our audiobooks are also available to purchase within Audible.

Yes, it is possible to import audiobooks purchased directly from Founders Press into Apple Books on laptop and desktop computers. However, these imported audiobooks will not sync with Apple Books on any other device (including other laptop computers, desktop computers, iPhones, or iPads). Only audiobooks purchased directly via the Apple Books store automatically sync between devices.

No, audiobooks purchased directly via press.founders.org do not have DRM protection. Founders Press audiobooks are for personal use only but can be listened to on an unlimited number of devices.

Please contact our support team at officeadmin@founders.org.